my Gcom 520 just rings

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Veli
Posts: 1
Joined: Mon Apr 29, 2019 2:47 pm

my Gcom 520 just rings

Post by Veli » Mon Apr 29, 2019 3:03 pm

Hi could you please assist with my GCOM 520 which mow only just RINGS and does not open the Gate as it was. even the smses that i sent to load or delete the telephone numbers does not give me any reply at all.I tried disconnecting and removing the simcard and plugging back but still no reply. please assist

CHANTELLE
Posts: 14
Joined: Thu Jan 24, 2019 11:50 am

Re: my Gcom 520 just rings

Post by CHANTELLE » Mon Apr 29, 2019 3:35 pm

Good afternoon,

Please provide us with the following information.
Is there airtime/sms bundle on the unit?
Have you tested that the sim card is working? Insert sim card into a cellphone and confirm you can contact the number and send a sms to the number and confirm you receive the sms.

Can you also provide us with your contact number so that we can contact you to assist you.

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