Battery not charging

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michaelfxsa
Posts: 1
Joined: Mon Jul 20, 2020 11:11 am

Battery not charging

Post by michaelfxsa » Mon Jul 20, 2020 11:15 am

Hi,

My Controller does not charge the battery, the low batt led stays lit. This is on DTS 500 motor. I want to know can i fit an external smart charger to the battery if it is connected to the Controller. All the other functions on the motor is working fine. I dont have cash now to spend on a new controller.

Please if you can advise.

Regards
Michael

Christopher
Posts: 19
Joined: Thu Apr 18, 2019 7:38 am

Re: Battery not charging

Post by Christopher » Tue Jul 21, 2020 12:25 pm

Good day Michael

Please provide us with your contact details, so that we can contact you.

Thank you
Christopher

jlo
Posts: 1
Joined: Sun Aug 16, 2020 12:45 pm

Re: Battery not charging

Post by jlo » Sun Aug 16, 2020 2:25 pm

Hi I have a DTS 800 motor for my double garage doors. I purchased a new battery which is now flat. It would seem that my unit is not charging. Any suggestions to correct this problem?

Christopher
Posts: 19
Joined: Thu Apr 18, 2019 7:38 am

Re: Battery not charging

Post by Christopher » Mon Aug 17, 2020 11:39 am

Good Morning Michael

Have you tested if the PC Board is giving any charging to the battery?
What you can check :
The fuse on the PC Board, it can cause the "lowbat" led to stay on.
That all the wires connected on your PC Board is making contact.

Please contact us while at the motor or give us your contact details to do a technical.

Thank you
Christopher

Gary Geddis
Posts: 1
Joined: Mon Aug 24, 2020 5:51 pm

Re: Battery not charging

Post by Gary Geddis » Mon Aug 24, 2020 6:15 pm

Hi, My one also stopped charging the battery, even with a brand new battery

Can anyone tell me where on the board the fuse is? Not seeing it in the manual.

Christopher
Posts: 19
Joined: Thu Apr 18, 2019 7:38 am

Re: Battery not charging

Post by Christopher » Tue Aug 25, 2020 10:33 am

Good morning Gary

On our Gate Motors, the fuse will be visible on the PC Board.
If you have a multi-meter, you can check the charging on the battery leads(after the motor has programmed its limits)

There is no fuse on our Garage Door Motors, but you can also check the charging on the battery leads( it must be a 24V battery)

Please provide your contact details, then we can do a technical with you.

Thank you
Christopher
012 361 5528

Houstonian
Posts: 1
Joined: Tue Sep 01, 2020 4:03 pm

Re: Battery not charging

Post by Houstonian » Tue Sep 01, 2020 4:16 pm

Good day,

I have 2 DTS600 motors that have stopped charging the batteries. I suspect there was a possible surge after a round of load shedding.

The gate motors function normally otherwise.

What are the most common faults for this error?

Would it be possible to provide a schematic to enable test measurements.

I can be contacted via email: ian.houston97@gmail.com

Christopher
Posts: 19
Joined: Thu Apr 18, 2019 7:38 am

Re: Battery not charging

Post by Christopher » Thu Sep 03, 2020 1:45 pm

Good afternoon Ian

You can test via a multi-meter, and it should give you 24 to 27 V DC on the battery leads to show that it is charging the battery.

If it is still not charging the battery, check the wires to the pc board and make sure that it is making good contact.

You can also bring the motor to one of our branches to test

Thank you
Christopher
012 361 5528

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